Terms of Service
TERMS OF SERVICE
OVERVIEW
This website is operated by Primecologne. Throughout the site, the terms “we,” “us,” and “our” refer to Primecologne.
Primecologne provides this website, including all information, products, tools, and services available through the site, subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available by hyperlink.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing any part of the website or using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not access the website or use our Services.
We reserve the right to update, modify, or replace any part of these Terms by posting changes on this page. Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 1 — ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have provided consent for any minor dependents under your supervision to use this website.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations while using our website.
You must not transmit viruses, malicious code, or any other harmful material.
A violation of these Terms may result in termination of your access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or website content without our prior written permission.
The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 — ACCURACY OF INFORMATION
We make reasonable efforts to ensure that the information presented on our website is accurate and current.
However, information may occasionally contain errors, omissions, or outdated details.
Product descriptions, fragrance notes, packaging, images, availability, pricing, and other information may be updated from time to time.
Information regarding fragrance notes and characteristics is provided for general reference. Individual fragrance perception and experience may vary.
We reserve the right to correct errors or update website content at any time.
SECTION 4 — PRODUCTS & AVAILABILITY
Certain products may be available exclusively through our online store and may be offered in limited quantities.
All purchases are subject to product availability.
We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary.
We make every reasonable effort to display product images, packaging, colors, and descriptions accurately.
However, actual product appearance may vary slightly due to packaging updates, manufacturer changes, lighting, photography, or differences in device displays.
Any return or refund is subject to our applicable Return & Refund Policy.
SECTION 5 — PRICING & SERVICE MODIFICATIONS
Product prices are subject to change without notice.
We reserve the right to modify or discontinue products, promotions, features, or portions of our Service at any time.
Promotional offers may be subject to additional conditions and may be changed or discontinued at our discretion where permitted by law.
SECTION 6 — ORDERS, BILLING & ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, product availability, or suspected unauthorized resale activity.
If we modify or cancel an order, we may attempt to notify you using the email address or telephone number provided at checkout.
You agree to provide accurate, current, and complete purchase, billing, shipping, and contact information.
Please carefully review your order details, including the selected product, quantity, shipping address, and contact information before completing your purchase.
For additional information regarding returns and refunds, please review our Return & Refund Policy.
SECTION 7 — SHIPPING & DELIVERY
Orders are subject to our Shipping & Delivery Policy.
Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.
Shipping times may be affected by factors outside our reasonable control, including customs clearance, carrier delays, severe weather, holidays, local delivery conditions, or other unforeseen circumstances.
Some products may be shipped separately depending on product availability or fulfillment location.
Once an order has been dispatched, tracking information will be provided when available.
SECTION 8 — ORDER CHANGES & CANCELLATIONS
If you need to modify or cancel an order, please contact our customer service team as soon as possible.
We recommend contacting us within 24 hours of placing your order.
Once an order has entered the fulfillment process or has already been shipped, we may no longer be able to modify or cancel it.
SECTION 9 — THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party websites, tools, payment services, shipping providers, or other services that are not operated or controlled by Primecologne.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.
Your use of third-party services is subject to the applicable third party's own terms and policies.
Please review their policies before completing transactions or providing personal information.
SECTION 10 — USER REVIEWS, FEEDBACK & SUBMISSIONS
If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you confirm that you have the right to provide that content.
Your submissions must not violate the intellectual property, privacy, publicity, or other rights of any third party.
You may not submit unlawful, abusive, misleading, defamatory, obscene, or malicious content.
We reserve the right to remove or moderate content that violates these Terms or applicable law.
SECTION 11 — PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for more information about how we collect, use, and protect personal information.
SECTION 12 — ERRORS, INACCURACIES & OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.
We reserve the right to correct such errors, update information, or cancel affected orders where appropriate and permitted by applicable law.
If an order is cancelled after payment has been successfully collected, any applicable refund will be processed according to our payment and refund procedures.
SECTION 13 — PROHIBITED USES
You may not use our website or Services:
(a) for unlawful or fraudulent purposes;
(b) to violate applicable laws or regulations;
(c) to infringe intellectual property rights;
(d) to submit false or misleading information;
(e) to transmit viruses, malware, or malicious code;
(f) to collect personal information about others without authorization;
(g) to spam, phish, scrape, crawl, or interfere with our website;
(h) to circumvent website security measures; or
(i) to interfere with the normal operation of our Services.
We reserve the right to restrict or terminate access to our Services for violations of these Terms.
SECTION 14 — INTELLECTUAL PROPERTY
The content of this website, including our original website design, text, graphics, photographs, icons, layouts, and other original materials, may be protected by applicable intellectual property laws.
Third-party brand names, trademarks, logos, product names, and other intellectual property displayed on this website remain the property of their respective owners.
Reference to a third-party brand does not by itself imply sponsorship, endorsement, partnership, or authorization by that brand.
Nothing on this website grants users the right to use intellectual property belonging to Primecologne or any third party without appropriate permission.
SECTION 15 — DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, we do not guarantee that access to our website or Services will always be uninterrupted, timely, secure, or error-free.
Products and Services are provided subject to the warranties and consumer rights that cannot legally be excluded under applicable law.
Individual fragrance preferences and experiences may vary, and fragrance descriptions or notes should not be interpreted as a guarantee that every customer will perceive a fragrance in exactly the same way.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Primecologne and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or Services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection laws.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Primecologne and its affiliates, employees, contractors, service providers, and partners from claims arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of another party.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will remain valid and enforceable.
SECTION 19 — TERMINATION
These Terms remain effective unless terminated by either you or us.
You may stop using our Services at any time.
We may suspend or terminate access to our Services where we reasonably believe that a user has violated these Terms or applicable law.
Any rights or obligations that by their nature should survive termination will remain in effect.
SECTION 20 — ENTIRE AGREEMENT
These Terms of Service, together with the policies referenced on our website, constitute the agreement between you and Primecologne regarding your use of the website and Services.
Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of that provision.
SECTION 21 — GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by and interpreted in accordance with the applicable laws specified by the legal entity operating Primecologne, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.
SECTION 22 — CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.
The latest version of these Terms will always be available on this page.
Your continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 23 — CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact our customer service team.
Primecologne Official
Email: support@primecologne.com
Customer Service Hours: Monday – Sunday, 5:00 AM – 8:00 PM PT
Fulfillment Location: California, U.S.