PRIVACY POLICY

Last Updated: September 2026

At Primecologne, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or use our services.

1. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Information you provide when contacting customer service

We may also automatically collect basic technical information about your visit, such as your IP address, browser type, device information, pages viewed, and website interactions.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments, returns, and refunds
• Send order confirmations and shipping updates
• Provide customer service
• Improve our website and shopping experience
• Prevent fraud and protect the security of our website
• Send promotional communications where permitted
• Comply with applicable legal requirements

3. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, improve website performance, and better understand how visitors use our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, such as:

• Payment service providers
• Shipping and logistics providers
• Warehousing and fulfillment partners
• Website and technology service providers
• Customer service providers

We only share information that is reasonably necessary for these services.

We may also disclose information when required by applicable law or when necessary to protect our legal rights, customers, or business.

5. Payment Information

Payments may be processed securely by third-party payment service providers.

For security purposes, we may not directly store your complete credit or debit card information.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We may retain your information for as long as reasonably necessary to process orders, provide customer service, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of your information.

If you would like to make a privacy-related request, please contact our customer service team.

We may need to verify your identity before processing certain requests.

9. International Customers

If you purchase from us outside the country where our services or service providers are located, your information may be processed in other countries as necessary to complete your order and provide our services.

We handle personal information in accordance with applicable privacy requirements.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Primecologne Official

Email: support@primecologne.com
Customer Service Hours: Monday – Sunday, 5:00 AM – 8:00 PM PT