Return & Refund Policy
RETURN & REFUND POLICY
Standard Returns Policy
We want you to feel confident when shopping with Primecologne.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unopened, and in its original condition, including the original packaging, labels, seals, and any accessories included with the product.
For hygiene and product integrity reasons, fragrances that have been opened, used, sprayed, or have had their original seal removed may not be eligible for return unless the item arrived damaged, defective, or incorrect.
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged, defective, or incorrect.
Please note that return conditions may vary during certain promotional events or special offers. Please review the applicable promotional terms before placing your order.
Return Process
Before returning any item, please contact our customer service team by email.
Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item and packaging if requested
Our customer service team will review your request and provide you with the appropriate return instructions.
Please do not send any products back without contacting us first, as unauthorized returns may delay the refund process.
Email: Primecologne@.com
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of receiving your package.
Please email us with the subject line:
DAMAGED ITEM – [Your Order Number]
To help us review your request, please include clear photos showing:
- The damaged or defective product
- The original packaging
- The shipping package
- The shipping label
Once we have reviewed the information provided, our customer service team will assist you with the appropriate resolution, which may include a replacement or refund depending on the circumstances.
Incorrect Items
If you receive a product that is different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photos of the item you received.
After verification, our customer service team will provide further instructions and assist you with an appropriate resolution.
Missing Items
If your order arrives but one or more items are missing, please contact our customer service team.
Please use the subject line:
MISSING ITEM – [Your Order Number]
Include your order number and details of the missing item(s).
We will review your order and shipping information and assist you with the next steps.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, credit card provider, or payment provider to reflect the refund in your account.
Processing times may vary depending on your payment provider.
Exchanges
If you would like to exchange an eligible item, please contact our customer service team before returning the product.
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, we may offer a refund or another available solution.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, we may not accept returns for:
- Fragrances that have been opened or used
- Products with broken or removed original seals
- Products not returned in their original condition or packaging
- Items damaged after delivery due to misuse or improper handling
- Items returned outside the applicable return period
This does not affect any rights you may have under applicable consumer protection laws.
Order Issues
If you experience any issue with your order, please contact us before initiating a return or sending a package back.
Our customer service team will review your request and provide the appropriate instructions.
Primecologne Official
Email: support@primecologne.com
Customer Service Hours: Monday – Sunday, 5:00 AM – 8:00 PM PT