ORDER STATUS & CUSTOMER SUPPORT

Order Status

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

You can track your shipment online through 17TRACK  using the tracking number provided in your shipping confirmation email.

Please allow 2–5 business days for tracking information to update after your order has been dispatched.

Other Questions

For answers to common questions about orders, shipping, returns, and our products, please visit our FAQ Help Center.

If you still need assistance, please feel free to contact us through the contact form or by email. Our customer service team will be happy to assist you.

Customer Service Hours

Our customer service hours are Monday – Sunday, 5:00 AM – 8:00 PM PT.

We aim to respond to most inquiries within 1 business day. If you have not received a response, please check your spam or junk folder.

To help us respond as efficiently as possible, please avoid sending multiple messages regarding the same inquiry.

Contact Information

Prime Cologne

Email: sales@laprimesource.com

Phone: +1 (818) 278-2181

Business Hours: Mon–Sun, 5 AM–8 PM PT

Shipping Location: City of Industry, CA 91746, USA