Shipping & Delivery

At Primecologne, we carefully process and prepare every order to ensure your fragrances are securely packed before shipment.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Processing includes order verification, product preparation, quality inspection, and packaging.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Delivery times may vary depending on the destination, shipping carrier, and local delivery conditions.

United States & Canada
Estimated delivery: 3–5 business days

United Kingdom & Europe
Estimated delivery: 7–15 business days

Australia & New Zealand
Estimated delivery: 7–15 business days

Other International Destinations
Estimated delivery: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Customs clearance, local carrier delays, weather conditions, holidays, or other circumstances beyond our control may affect delivery times.

Multiple Shipments

Some items in the same order may be shipped separately due to product availability or fulfillment from different locations.

If your order is shipped in multiple packages, you may receive separate tracking numbers, and the packages may arrive at different times.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Tracking information may take 2–5 business days to update after shipment.

You can track your package through the carrier's tracking service or through 17TRACK.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer service team as soon as possible.

For damaged items, we may ask you to provide clear photos of the product, packaging, and shipping label so that we can review the issue.

Once the issue has been verified, we will assist you with an appropriate resolution in accordance with our refund and replacement policy.

Shipping Delays

During periods of high order volume, holidays, severe weather, or unexpected carrier delays, delivery may take longer than the estimated timeframe.

We appreciate your patience and will continue to process and dispatch orders as efficiently as possible without compromising packaging and product handling standards.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Please include your order number and the details you would like to change.

Once an order has entered the fulfillment process or has already been shipped, we may no longer be able to modify or cancel it.

We recommend carefully reviewing your product, quantity, shipping address, and contact information before completing your purchase.

Contact Us

If you have any questions regarding your order or shipment, please contact our customer service team.

Email: Primecologne@.com
Customer Service Hours: Monday – Sunday, 5:00 AM – 8:00 PM PT