SHIPPING & DELIVERY

At Prime Cologne, we carefully process and prepare every order to ensure your fragrances are securely packed before shipment.

Our orders are shipped from our fulfillment location in City of Industry, California, USA.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing includes order verification, product preparation, quality inspection, and packaging.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

2. ESTIMATED DELIVERY TIMES

Delivery times may vary depending on the destination, shipping carrier, and local delivery conditions.

Please note that these are estimated delivery times and are not guaranteed.

Customs clearance, local carrier delays, weather conditions, holidays, or other circumstances beyond our control may affect delivery times.

3. MULTIPLE SHIPMENTS

Some items in the same order may be shipped separately due to product availability or fulfillment from different locations.

If your order is shipped in multiple packages, you may receive separate tracking numbers, and the packages may arrive at different times.

4. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Tracking information may take 2–5 business days to update after shipment.

You can track your package through the carrier's tracking service or through 17TRACK .

5. LOST OR DAMAGED PACKAGES

If your package is lost during transit or arrives damaged, please contact our customer service team as soon as possible.

For damaged items, please contact us within 14 days of receiving your order.

We may ask you to provide clear photos of the following:

• The damaged product

• The original product packaging

• The shipping package

• The shipping label

Once the issue has been verified, we will assist you with an appropriate resolution in accordance with our Return & Refund Policy.

For assistance, please email sales@laprimesource.com with your order number and relevant details.

6. SHIPPING DELAYS

During periods of high order volume, holidays, severe weather, or unexpected carrier delays, delivery may take longer than the estimated timeframe.

We appreciate your patience and will continue to process and dispatch orders as efficiently as possible without compromising packaging and product handling standards.

If you have concerns about a delayed shipment, please contact our customer service team at sales@laprimesource.com.

7. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Please include your order number and the details you would like to change.

Once an order has entered the fulfillment process or has already been shipped, we may no longer be able to modify or cancel it.

We recommend carefully reviewing your product, quantity, shipping address, and contact information before completing your purchase.

For order changes or cancellations, please contact sales@laprimesource.com.

8. CONTACT US

If you have any questions regarding your order, shipping, delivery, or tracking information, please contact our customer service team.

Prime Cologne

Email: sales@laprimesource.com

Phone: +1 (818) 278-2181

Business Hours: Mon–Sun, 5 AM–8 PM PT

Shipping Location: City of Industry, CA 91746, USA

We aim to respond to most inquiries within 1 business day.

If you haven't received a response, please check your spam or junk folder before sending another message.